The Department of Health and Human Services says the Nevada child support program debit card is changing.
From the Department of Health and Human Services, Division of Welfare and Supportive Services:
Nevada parents who receive child support payments through a Chase Visa debit card will soon be issued a new card, through Bank of America, N.A. The new cards will be mailed to current child support debit cardholders between December 12 and December 23, 2016. Information regarding the transition will be mailed to current cardholders beginning November 7, 2016.
After receiving the new Bank of America card, parents should continue to use their existing Chase card until the balance is zero. Cardholders may choose to withdraw all funds on their Chase Visa debit card by going to any Visa-affiliated bank or credit union and asking the teller to withdraw all funds from the card. Fees may apply subject to the cardholder’s Chase Visa debit card user agreement.Effective January 1, 2017 child support payments will be deposited to the new Bank of America Visa cards. Parents should activate the card immediately upon receipt to prevent delays in receiving child support payments. Parents will not have access to the funds deposited to the new card without activating the card first.
The change is due to the previous card issuer, JPMorgan Chase, exiting the government prepaid card field. “With the departure of JPMorgan Chase from the debit card market, we look forward to our new partnership with Bank of America.” said Nova Murray, Deputy Administrator of the Division of Welfare and Supportive Services.
Keep informed about the Nevada Child Support Program debit card changeover by visiting https://dwss.nv.gov/Support/1_0_0-Support/.
If you have questions, call: In State 800-992-0900; Northern Nevada 775-684-7200; Southern Nevada 775-486-1646.
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